Effective Date: June 4, 2026
Reclaim Hope Psychiatry & Wellness respects your privacy and is committed to protecting the personal information you share with us through our website.
This Privacy Policy explains how we collect, use, and protect information when you visit our website, submit a contact form, request an appointment, or communicate with our practice online.
Information We Collect
We may collect personal information that you voluntarily provide through our website, including:
- Name
- Email address
- Phone number
- Reason for contacting us
- Appointment request details
- Any information you choose to include in a form or message
We may also collect general website usage information, such as browser type, device type, pages visited, time spent on the website, and referring website. This information helps us understand how visitors use our website and improve the user experience.
How We Use Your Information
We may use the information you provide to:
- Respond to your questions or requests
- Contact you about appointment scheduling
- Provide information about our services
- Improve our website and patient experience
- Maintain internal records
- Comply with applicable legal, regulatory, and professional obligations
We do not sell, rent, or trade your personal information.
Website Forms and Communication
When you submit a form through our website, the information you provide may be used by our team to contact you regarding your inquiry or appointment request.
Please do not submit urgent medical concerns, emergencies, or highly sensitive health information through the website contact form. Website forms are intended for general inquiries and appointment requests only.
If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency room.
HIPAA and Protected Health Information
Reclaim Hope Psychiatry & Wellness is committed to protecting patient privacy and handling health information in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act, where applicable.
This website Privacy Policy applies to information collected through our website. Patients may receive additional privacy information related to protected health information, patient records, telehealth services, and clinical care through practice forms, intake documents, or a Notice of Privacy Practices.
Cookies and Website Analytics
Our website may use cookies, tracking tools, or analytics services to help us understand visitor behavior and improve website performance.
Cookies are small files placed on your device that help websites function properly and provide information about how visitors interact with the site. You can adjust your browser settings to refuse cookies or alert you when cookies are being used.
We may use third-party tools such as Google Analytics, website tracking software, advertising platforms, or similar services to measure website traffic and improve our online presence.
Third-Party Links
Our website may contain links to third-party websites or platforms. Reclaim Hope Psychiatry & Wellness is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
Telehealth and Online Scheduling
If our website links to a telehealth platform, online scheduling system, patient portal, electronic health record system, or third-party service, information submitted through those platforms may be subject to that platform’s own privacy policy and security practices.
We recommend reviewing the privacy policies of any third-party systems used for scheduling, patient forms, telehealth visits, or secure communication.
Email and Text Communication
If you provide your email address or phone number, we may use it to contact you regarding your inquiry, appointment request, scheduling, or practice-related communication.
Email and text messaging may not always be fully secure. By providing your contact information, you understand that communication through these methods may carry some privacy risks.
You may request that we stop contacting you by email or text for non-essential communications.
How We Protect Your Information
We take reasonable administrative, technical, and physical safeguards to protect the information submitted through our website. However, no website, email system, or electronic communication method can be guaranteed to be 100% secure.
Sharing of Information
We may share information only when necessary to operate our practice, respond to your request, provide services, comply with the law, or work with trusted service providers who assist with website hosting, form delivery, analytics, scheduling, or practice operations.
We do not sell your personal information.
Children’s Privacy
Our website is not intended to collect personal information from children without appropriate parent or guardian involvement. If you believe a child has submitted personal information through our website without appropriate consent, please contact us so we can review and address the issue.
Your Privacy Choices
You may contact us to request that we update, correct, or remove certain personal information you have submitted through the website, subject to legal, clinical, and recordkeeping requirements.
You may also adjust your browser settings to limit cookies or tracking technologies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Reclaim Hope Psychiatry & Wellness
2942 N 24th St Ste 115
Phoenix, Arizona 85016-7849